Shipping policy
We do our very best to get your order to you quickly, safely, and without any unnecessary cat-astrophes. Please take a moment to review our shipping details below.
Free Shipping
Orders over $75 USD ship free — because even humans deserve a little joy.
Processing Time
Orders are processed within 2–5 business days after purchase (excluding weekends and holidays). Once your order ships, you’ll receive a confirmation email with tracking information.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order size. While we don’t offer blanket free shipping on all orders, this helps us keep product prices fair while ensuring reliable delivery.
Estimated Delivery Times
- United States: 4–8 business days after processing, depending on location
- International: Typically 7–30 business days, depending on destination and local customs
Tracking
Once shipped, you’ll receive an email with your tracking number. Please allow 24–48 hours for tracking information to update (even delivery systems need a nap).
Shipping Destinations
We ship to most countries worldwide. If your country doesn’t appear at checkout, contact us and we’ll check for you.
Secure Checkout
All payments are processed through a secure, encrypted checkout. Your information is protected — no funny business.
Delayed Orders
If your order hasn’t arrived within 15 business days (U.S.) or 30 business days (international) after shipping, please contact us at info@denisthecat.shop and we’ll gladly investigate. Delivery times are estimates and may be affected by carrier delays, weather, or other factors beyond our control.
Questions?
For any shipping-related questions, reach out to us at info@denisthecat.shop.
We’re here to help — calmly, professionally, and with whiskers firmly intact.